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Your most common questions, answered. Still wondering? Check out our help center.
All Level plans are PPO plans. Most of our plans provide full (100%) coverage for all medically necessary dental services, up to the plan’s annual maximum, while other plans have coinsurance associated with basic, major, and orthodontic procedures.
To check a member’s eligibility before their appointment, check the Provider Dashboard or contact Level Support.
The quickest way to submit claims is through Level’s Provider Dashboard. To get set up, sign up for an account here. It's free and easy to use. Most claims submitted through the dashboard are processed and paid the same day.
To submit a claim electronically, refresh your system and add Level as a new insurance company. Our payer ID is LEVEL, or 01206 for Softdent or Carestream users.
First, confirm your network status—you may be in-network through one of our network leasing partnerships. If your practice is in-network through a leased agreement, use your contracted fee schedule with that carrier for Level members.
If you’re out-of-network, Level members can still visit your office, and you should submit a claim for payment from Level. If your office requires payment up front, the member can use a personal payment method. Be sure to give them an itemized statement of services, so they can submit their receipt in the app to get paid back.
Level’s vision plans cover eligible items and services in full (100%) up to the plan's annual maximum. There are no limits on quantity or frequency of exams or materials, and no waiting periods.
Members can use their benefits anywhere—just charge your patient’s Level Card with your standard office fees, and be sure to provide an itemized receipt.
Level members have a Level Card, which they can use to pay for treatment on the day of their appointment. Be sure to give the member an itemized receipt or statement of services before they leave.